Terms of Service

 

1. Introduction and Scope

These Terms explain the rules for using our website and services.
By visiting or shopping on our website, you agree to follow these Terms.

2. User Accounts and Responsibilities

Please make sure your information is accurate and keep your account details safe.
You’re responsible for all activity under your account.
We’re not responsible for issues caused by technical problems or incorrect user actions.

3. Product Information and Pricing

We do our best to keep product details accurate, but availability and prices may change before confirmation.
Confirmed orders won’t be affected by later price changes.

4. Orders and Payment

Double-check your order details before placing an order.
We accept American Express, JCB, Mastercard, and VISA.
Once payment is successful, we’ll start processing your order.

5. Shipping Policy

We currently ship within Australia only.
Orders over AUD 80 ship free, while smaller orders have a AUD 9.99 shipping fee.
Processing takes 1–3 business days, and delivery usually takes 6–8 business days.
For details, please refer to the Shipping Policy.

6. Order Cancellation Policy

Orders can be cancelled within 48 hours if they haven’t shipped yet.
If your order has shipped, you can request a return after delivery.
Refunds are issued to the original payment method.

For full details, please refer to the Order Cancellation Policy.

7. Return and Exchange Policy

You can request a return or exchange within 30 days of receiving your item.
We’ll guide you through the process and let you know who covers shipping costs.

For details, please refer to the Return and Exchange Policy.

8. Privacy and Data Protection

We respect your privacy and handle your data responsibly.
You can access or manage your personal information at any time.

9. Intellectual Property

All website content belongs to us and can’t be used without permission.

10. Limitation of Liability

We’re not responsible for losses caused by misuse or factors beyond our control.

11. Updates to the Terms

We may update these Terms from time to time.
Using the website after updates means you accept the changes.

12. Contact Information

Contact Address: 304 CATFISH DR,LAKE CITY,AR 72437-9516,United States

Customer Service Phone: +1 (870) 263-2636

Customer Service Email: support@xavisfera.com

Online Service Hours: Monday to Friday, 10:00–17:00 (Australia/Sydney, AEST/AEDT)