Shipping policy
1. Delivery Area
At the moment, we deliver within Australia only.
We’re unable to ship to locations outside Australia for now.
2. Shipping Fees
Enjoy free shipping on orders of AUD 80 or more.
Orders under AUD 80 incur a flat shipping fee of AUD 9.99.
Shipping costs are automatically shown at checkout.
3. Order Cut-Off Time
Our business hours are:
10:00 – 17:00 (CET)
Orders placed and paid before 17:00 are processed the same day.
Orders placed after 17:00 or on non-business days will be processed on the next business day.
4. Order Processing Time
Once payment is confirmed, we’ll start preparing your order.
Processing usually takes 1–3 business days, including packing and shipment preparation.
5. Shipping Time
After your order ships, delivery typically takes 6–8 business days.
Please note that delivery times may vary due to location, weather, or other factors.
6. Shipping Carriers
Depending on your order, we may ship with:
Australia Post
StarTrack
DHL Express
The final carrier will be confirmed when your order is shipped.
7. Order Tracking
You’ll receive a shipping confirmation email once your order is on the way.
You can track your order on our website using your order number and the email or phone number used when placing the order.
8. Liability Statement
(1) Damaged or Lost Items
If your package arrives damaged or incomplete, please contact us as soon as possible with photos or details.
(2) Changes and Cancellations
Once an order is being processed or shipped, changes or cancellations may not be possible.
(3) Delivery Address
Please double-check your delivery address, as issues caused by incorrect or incomplete addresses are the customer’s responsibility.
9. Receipt and Inspection
Please check the package before signing.
If you notice any issues, note them or keep evidence.
Signing confirms the package condition is acceptable.
10. Contact Information
Contact Address: 304 CATFISH DR,LAKE CITY,AR 72437-9516,United States
Customer Service Phone: +1 (870) 263-2636
Customer Service Email: support@xavisfera.com
Online Service Hours: Monday to Friday, 10:00–17:00 (Australia/Sydney, AEST/AEDT)